People are stupid. I know this does not come as a surprise to any of you, but this is just one of those things that needs to be said in a formal way every once in a while. And today is a great day to do it because all the stupid people are calling me today.
Like the woman who could spend 30 minutes trying to convince me that I should make her new high-def TV work (which I already explained I couldn't do) instead of taking five minutes to look in her owner's manual (which I advised her to do repeatedly). No, instead she wanted to explain to me - yet again - that the SERVICE TECHNICIAN (who specializes in setting up video) couldn't get it to work.
Or the woman who repeatedly yelled at me because the technician didn't arrive when he was supposed to. After I told her that I'd sent a message to dispatch. After I'd assured her that dispatch promised they would do everything they could to get a tech out. After I'd explained that we had done everything we could do. She STILL wanted me to know what she would do IF the technician didn't show up and IF her cable wasn't fixed and IF we lose the war in Iraq and IF hell freezes over....
You get my point. People are just freaking STUPID.